Course curriculum

  • 1

    Introductory to Flex

    • Orientation

    • What to Expect with Zillow Flex?

    • Pricing | Referral Fee

    • One to One 4/15/2024
  • 2

    Flex Account Setup

    • Phone Prep

    • Flex Agent Signup

    • FLEX BUYER ZIPS

    • FLEX SELLER ZIPS
  • 3

    Zillow Academy

    • Z Academy | 3 Live Trainings

    • 1 | Agent Fundamentals

    • 2 | Connections and ALM

    • 3 | Flex Program

    • 4 | Increase Appointment Rate

    • 5 | Securing Client Relationships Through Touring

    • 6 | Preparing the Buyer for Financing and the Transaction

    • 7 | Zillow Home Loans and Lender Credit

    • 8 | Real-Time Touring

    • Additional | Live Requirements

    • Buyer and Seller 10 day Conversion Plan
  • 4

    Lead Stages & Notes

    • Contact Stage Guide

    • Lead Staging: Moving Down the Funnel

    • Stage Definitions

    • Notes & Reporting

    • Logging Notes

    • Zillow Buyer Activity on FUB
  • 5

    Metrics

    • ZILLOW | Conversion and Stages Rates

    • ZILLOW FLEX | Lead Stage Definitions

    • Life of a Lead
  • 6

    Technical Issues

    • Zillow Technical Issues

    • Info on Zillow is incorrect

    • Poor Connection Quality

    • Connections gets off the line before you connect

    • Listing doesn’t auto populate when the call is received

    • Call comes in while you are driving

    • How to report an issue to Zillow
  • 7

    ZHL - Zillow Home Loans

    • Overview

    • Meet Your ZHL Lending Team!

    • Home Loans Road Map

    • Close on Time (1)

    • Close on Time (2)

    • ZHL Loan Availability and Eligibility

    • No Cost Appraisal Certificate!

    • ZHL Objection Handling

    • A Comprehensive Breakdown of ZHL metrics
  • 8

    LAST ONE

    • A Final word...