Course curriculum

  • 1

    Introductory to Flex

    • Orientation

    • What to Expect with Zillow Flex?

    • Pricing | Referral Fee

    • One to One 4/15/2024
  • 2

    Flex Account Setup

    • Phone Prep

    • Flex Agent Signup

    • FLEX BUYER ZIPS

    • FLEX SELLER ZIPS
  • 3

    Claiming Leads

    • Life of a Lead

    • Getting Started: In-App-Connections

    • Zillow Answer Direct Connection

    • MANDATORY TO FLEX | Survey
  • 4

    Zillow Academy

    • Zillow Academy Login

    • Zillow Premier Agent App Basics

    • “Live: From Beginners to Experts: Navigating Financing with Buyers.”

    • Real Time Touring

    • Turning Connections into Clients

    • Enhanced Markets Overview & Performance Standards

    • Zillow Home Loans Overview and Transfer Process

    • Buyer and Seller 10 day Conversion Plan
  • 5

    ZHL - Zillow Home Loans

    • Overview

    • ZHL Loan Availability and Eligibility

    • Meet Your ZHL Lending Team!

    • Zillow Home Loans Overview and Transfer Process

    • Home Loans Road Map

    • Close on Time (1)

    • Close on Time (2)

    • No Cost Appraisal Certificate!

    • ZHL Objection Handling

    • A Comprehensive Breakdown of ZHL metrics

    • Value Propositions - MAIN SELLING POINTS

    • POP QUIZ!
  • 6

    Lead Stages & Notes

    • Contact Stage Guide

    • Lead Staging: Moving Down the Funnel

    • Stage Definitions

    • Notes & Reporting

    • Logging Notes

    • Zillow Buyer Activity on FUB

    • ZILLOW | Conversion and Stages Rates

    • ZILLOW FLEX | Lead Stage Definitions
  • 7

    Technical Issues

    • Info on Zillow is incorrect

    • Poor Connection Quality

    • Connections gets off the line before you connect

    • Listing doesn’t auto populate when the call is received

    • Call comes in while you are driving

    • How to report an issue to Zillow
  • 8

    LAST ONE

    • A Final word...
  • 9

    optional

    • 2025 Updated Flex Expectation w/ Michaela

    • Slides - 2025 Updated Flex Expectation w/ Michaela